Frequently Asked Questions, or FAQ

FAQs stand for "Frequently Asked Questions."

Thanks for visiting our Frequently Asked Questions page. If you have any questions about shopping with us, you can find the solutions here. Please feel free to get in touch with us if you don't find what you're looking for.

Questions in General

What do you sell in your store?
Q: What kind of home and garden and home decor items do you sell? A: We sell unique kitchen tools and gadgets that will make your living areas better.

Q: Do you sell gift cards?
A: Gift cards are available! They're great for family and friends. For more information, go to our Gift Card page.

Place an Order and Pay

What ways of payment do you accept?
A: You can pay with most major credit and debit cards, PayPal, Shopify Payments, and other options shown during checkout.

Can I change or cancel my order after I've already placed it?
A: Get in touch with us right away if your order hasn't been handled yet to make changes or cancel it.

Shipping

How long does it take to ship something?
A: Processing takes one to two business days, and shipping usually takes five to eight business days, but it depends on where you live.

Q: Do you ship to other countries?
A: We can only ship to certain places right now. For more information, see our Shipping Policy.

How can I find out where my order is?
A: You'll get an email with a tracking number and a link to check on your package once it ships.

Returns and money back

Q: How do I return something?
A: You can return unused items in their proper packaging up to 30 days after delivery. To find out more, please read our Return & Refund Policy.

How do I start the return process?
In order to make a return, please email or call us with information about your order. We will then walk you through the process.

Q: When will I get my money back?
A: Once the item is inspected and approved, refunds are sent out within 5–7 working days.

Products and Help

How should I take care of my things?
A: Your purchase comes with care directions. Please feel free to get in touch with us if you have any more questions.

What should I do if my product comes broken or not working?
A: If the item is damaged, please call us within 7 days of delivery and send us photos. We'll then replace it or give you a refund.

Get in Touch

Feel free to get in touch with us if you have more questions or need help:

Email: info@aquaref.shop

Phone: +1(503) 974-6487

Our goal is to make your shopping experience as easy and fun as possible! We're glad you picked Aquaref.shop